Welcome to www.audioproindia.com (“the site”). To avail the products and services offered at the site or through any of its affiliates, you must agree to the following terms and conditions. If you visit or shop or browse at our site, you must accept these terms and conditions.

Information Technology Act, 2000

This document is an electronic record generated in accordance with the provisions of the Information Technology Act, 2000, along with the applicable rules framed thereunder, and the amended provisions pertaining to electronic records under various statutes as modified by the said Act. This electronic record has been generated by a computer system and does not require any physical or digital signature.

1.     INFORMATION ABOUT US

www.audioproindia.com is a site owned and operated by Alphatec Audio Video Private Limited pursuant to an authorization granted by Audio Pro Corporation, based in Sweden We are registered in India under Corporate Identification Number (CIN) U51909WB2015PTC206238 and  hold GST Registration Number 27AANCA4334P1Z5 with our registered and corporate office situated at 67, Ekdalia Road, 1st Floor, Kolkata, West Bengal, India – 700019 and A709, Kanakia Wall Street Andheri Kurla Road, Andheri (E) Mumbai, Maharashtra, India – 400093 respectively.

2.     SERVICE AVAILABILITY

Our site is intended solely for use by individuals, businesses, and companies located in India (“the Serviced Country”). We do not accept or fulfil orders from customers outside the Serviced Country.

 3.     SHIPPING TERMS

3.1 Standard shipping timelines are 5 to 7 business days from the date of order confirmation and successful payment completion.

3.2 Shipping timelines may vary depending on your location, product availability, or unforeseen circumstances including but not limited to circumstances such as the logistics delays or adverse weather conditions

3.3 Once your order is shipped, you will receive a tracking number via email/SMS to monitor the shipment.

3.4 Applicable shipping charges, if any, will be displayed at checkout before order confirmation.

3.5 Orders once placed, cannot be cancelled.

 4.     YOUR STATUS

      4.1 By placing an order through our site, you warrant that
      4.1.1 You are legally competent to enter into binding contracts;
      4.1.2 You are a resident of the Serviced Country (India).

 5.     FORMATION OF CONTRACT

5.1 Upon placing an online order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All on-line orders are subject to acceptance by us, and we will confirm such acceptance to you either during our telephone conversation or email. The contract between us (“the Contract”) will only be formed when we deliver the items to you.

5.2 All orders are subject to stock availability. Where a product is unavailable, we may offer an alternative upon your verbal or written consent. If a replacement is not possible, we will inform you and offer the option to cancel your order. Any prepayment made will be refunded in full in case of cancellation of the order in the manner mentioned hereinabove.

5.3 Unless otherwise stated, all online orders will be fulfilled within 5 to 7 business days excluding Saturdays, Sundays and public holidays.

5.4 You are obliged to make full payment by the payment option selected at the time of checkout

  6.     LINKS TO THIRD PARTY WEBSITES

We may provide links to third-party websites for your convenience. However, we do not endorse, guarantee, or assume any responsibility for the availability, quality, or suitability of any products, services, or content offered by such third parties.

  7.     PRICE AND PAYMENT

7.1 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.

7.2 Our site contains a large number of Products, and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you In the event that a Product is listed at an incorrect price, and the correct price is higher than the price stated on our website, we reserve the right, at our sole discretion, to either: (a) honour the lower (incorrect) price; (b) contact you for confirmation before processing the order; or (c) reject your order and notify you accordingly.

 7.3 Where we choose to contact you, such communication shall be made through the contact details (including email or phone number) provided by you at the time of placing the order. Upon receiving our notification of the correct price, you shall have the option to either confirm your willingness to purchase the Product at the correct price or to reject the offer. Your confirmation or rejection must be communicated to us in writing (including by email) within the time period specified in our communication.

 7.4 We are under no obligation to provide the Product at the incorrect (lower) price even if an email confirmation has been issued.

   8.     OUR REFUNDS AND RETURNS POLICY

8.1 If you return a Product (due to cancellation, dissatisfaction, or defect), we will examine the item and, if deemed appropriate, either issue a replacement or a refund at our discretion. Refunds will be processed using the original payment method and within a reasonable time.

 8.2 Products returned due to defects or within the seven-day cooling-off period will be refunded in full after delivery costs have been deducted.

8.3 Any claim raised by you that the quantity of the Products delivered falls short of the quantity ordered shall be notified to us within 2 days from the date of delivery. If you do not notify us accordingly, we shall have no liability in respect of such shortfall, and you shall be bound to pay the price as if the Products had been delivered in accordance with the Contract.

8.4 The cost of return transportation shall be at your expense.

   9.     OUR LIABILITY

9.1 We warrant that any Product purchased through our site shall be of satisfactory quality.

9.2 Our liability for any Product purchased through our site is strictly limited to the purchase price of that Product.

9.3 Unless otherwise stated, all product warranties will be covered by the respective brand owner.

10.     NOTICES

All notices, communications, or other correspondence to the Company shall be addressed  to:

Alphatec Audio Video Private Limited

A - Wing, A709, Kanakia Wall Street, Andheri - Kurla Rd, Chakala, Hanuman Nagar, Andheri East, Mumbai, Maharashtra 400093

Email: info@alphatec.co.in

We may provide notices to you at the e-mail address or postal address provided by you at the time of placing the order, or as subsequently updated by you in writing.

All notices shall be deemed to have been duly received as follows:

a. If sent by registered post or courier: on the third (3rd) business day following dispatch.

b. If delivered by hand: upon actual delivery against acknowledgment.

c. If sent by e-mail: upon transmission, provided that no delivery failure notification is received within 24 hours of sending.

11.     EVENTS OUTSIDE OUR CONTROL

11.1 We shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).

11.2 Such events include, but are not limited to:

a. strikes, lock-outs or other industrial action;

b. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

c.  fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

d. impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

e. impossibility of the use of public or private telecommunications networks; or the acts, decrees, legislation, regulations or restrictions of any government.

11.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

12.     WAIVER

12.1 If we fail, at any time during the term of a Contract, to insist upon the strict performance of any of your obligations under the Contract or any of these Terms and Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

12.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.

12.3 No waiver shall be valid unless expressly stated in writing.

13.     SEVERABILITY

If any provision of these terms is held invalid or unenforceable by a competent authority, such provision shall be deemed severed, and the remaining provisions shall continue in full force and effect.

14.     ENTIRE AGREEMENT

14.1 These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

14.2 Both parties acknowledge that they have not relied upon any statement or representation not expressly included in these Terms.

14.3 No Party shall have any right or claim against the other for any representation, statement, or warranty made or purported to have been made prior to the execution of this Contract, whether innocently or negligently, and all such representations are hereby excluded and of no effect, except in the case of fraudulent misrepresentation.

15.     OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

15.1 We reserve the right to revise and amend these Terms and Conditions from time to time.

15.2 You will be governed by the Policies and Terms and Conditions in effect at the time you place your order, unless any change to those Policies or Terms and Conditions is required by law or by a governmental authority (in which case such changes will also apply to orders previously placed by you).

15.3 If we notify you of any change to our Policies or Terms and Conditions before issuing the Dispatch Confirmation, we will assume that you have accepted such change unless you inform us otherwise within seven (7) working days from the date of receiving the Products.

 16.     GOVERNING LAW AND JURISDICTION

These terms and conditions and all Contracts arising from purchase made through our site will be governed by and construed in accordance with the laws of India. Any dispute arising from, or related to, such terms and conditions. Contracts shall be subject to the exclusive jurisdiction of the Courts of India.

17.     PRODUCT INFORMATION AND AVAILABILITY

17.1 We make every effort to ensure that product information, images, descriptions, and prices are accurate. However, minor variations in colour, design, or packaging may occur.

17.2 All Products are subject to availability. We reserve the right to discontinue any Product at any time without prior notice.

18.     PRIVACY AND DATA PROTECTION

18.1 We respect your privacy and are committed to protecting your personal data. Information collected through this Site will be processed in accordance with our Privacy Policy, available on our website.

18.2 By using our Site, you consent to such processing and warrant that all data provided by you is accurate.

19.     LIMITATION OF LIABILITY FOR THIRD-PARTY SERVICES

19.1 We may use third-party service providers (e.g., payment gateways, courier partners) to facilitate transactions and deliveries. We are not responsible for the acts, omissions, or errors of such third parties.

19.2 The Company shall not be held liable for any delay, default, or deficiency in payment or delivery arising from the acts, omissions, or negligence of third-party service providers. Any such issues shall be addressed directly with the concerned third party. Notwithstanding the foregoing, the Company may, at its sole discretion and without any obligation, provide reasonable assistance in facilitating a resolution.

20.     CUSTOMER RESPONSIBILITIES

20.1 You agree not to misuse this Site or engage in any unlawful activity while using our services.

20.2 You are responsible for ensuring that the information you provide (including billing, shipping, and contact details) is accurate and complete.