1. Introduction

This Shipping Policy governs all shipments of audio equipments (“products”) made by Alphatec Audio Video Private Limited, the exclusive authorized distributor of Audio Pro products in India, through www.audioproindia.com. By placing an order on the Website, you acknowledge, accept, and agree to the terms set out herein.

2. Serviceable Locations

We currently ship products across most serviceable pin codes in India through our network of trusted logistics partners. Our serviceability is determined by the delivery capabilities of our courier partners and may vary based on geographical, logistical, or regulatory constraints.

a. Pan-India Coverage

We offer delivery to:

• All major metro cities
• Tier 1, Tier 2, and Tier 3 towns
• Semi-urban and rural locations supported by our courier partners
• Selected remote locations, subject to courier availability

Our platform supports pin code–based serviceability checks at checkout to confirm whether delivery is available to your address.

b. Locations with Limited or Restricted Service

Delivery may be restricted or delayed in certain areas due to:

• Remote or hard-to-reach regions
• Limited courier network coverage
• Weather-affected, high-risk, or government-restricted zones
• Local delivery regulations or infrastructure limitations

In such cases:

• Delivery timelines may be longer
• Additional handling or shipping charges may apply (communicated in advance)
• Orders may be cancelled if the courier partner marks the pin code as unserviceable at the time of dispatch.

3. Order Processing Timelines

We follow a strict and transparent order-processing protocol to ensure authenticity, quality control, and secure handling of all products sold through our official website.

a. Order Verification & Processing

All orders undergo mandatory verification, including payment confirmation, product availability check, serial number authentication.

Standard order processing time is 3–5 business days from the date of successful payment confirmation.

Processing may take longer during peak sale periods, new launches, inventory cycles, or import-related logistics.

b. Cut-Off Times & Non-Business Days

Orders placed after [insert cut-off time, e.g., 2:00 PM IST] are processed from the next business day.

Orders placed on Saturdays, Sundays, and public holidays will be processed on the next operational business day.

c. Preorder, Backorder & Incoming Stock Items

For products listed as Preorder, Backorder, or “Available Soon”:

Estimated dispatch timelines will be clearly mentioned on the product detail page and reiterated in your order confirmation email.

These timelines are indicative and may vary due to:

• Manufacturer production schedules,
• Global supply chain or import clearances,
• Customs delays,
• Inventory allocation across India.

In the event of a significant delay beyond the indicative timeline, customers will be promptly notified via email/SMS with an updated estimated dispatch window.

 d. Multiple-Item Orders

If your order contains multiple Audio Pro items, dispatch may occur in one consolidated shipment or in multiple partial shipments, depending on stock availability at our Audio Pro India fulfilment warehouse.

Customers will be informed of any split shipment.

4. Shipping Methods and Delivery Timelines

Standard Shipping: Estimated 3-5 business days from dispatch, subject to pin code service, courier capacity, and external conditions. 

Delays: Force majeure events (weather, strikes, political unrest), local regulations, carrier network disruptions, or inaccurate addresses may cause delays. We will make reasonable efforts to keep you informed.

5. Shipping Fees

Shipping charges are calculated at checkout based on weight/volumetric weight, dimensions, destination pin code, and service level.

Additional charges may apply for:

• Address reattempts due to customer unavailability or incorrect address details. 
• Remote area delivery surcharges as defined by our logistics partners. 

6. Order Tracking

Once your order has been processed and dispatched from our warehouse, you will receive a shipping confirmation email and/or SMS containing:

• The tracking number / AWB number
• The name of the courier partner
• A direct tracking link, where available
• The estimated delivery timeline

Tracking information may take up to 24–48 hours to reflect on the courier’s system after dispatch, depending on the logistics partner.

If you experience difficulty tracking your package or if tracking shows no movement for more than 3 business days, you may contact our Customer Support Team at info@alphatec.co.in for assistance.

7. Packaging and Handling

All products are packed using original manufacturer packaging, which includes protective materials designed specifically to safeguard the product during transport.

As the exclusive authorised distributor for products in India, we implement additional protective packaging where required, including:

• Shock-absorbing outer cartons
• Cushioning materials
• Fragile-item handling tags
• Tamper-evident sealing

All shipments are handled exclusively by trusted courier and logistics partners trained to manage fragile and premium electronic products.

8. Delivery Attempts and Redelivery

Our courier partners will make up to two (2) or three (3) delivery attempts to the shipping address provided at the time of order placement.

The number of attempts depends on the courier company’s policy for the respective location.

If the delivery is unsuccessful due to reasons such as:

• Customer not available at the address
• Incorrect or incomplete address
• Door locked / premises inaccessible
• Customer refusal to accept the package
• Failure to provide required entry permissions (gated communities, offices, security-restricted locations)
• The courier will mark the shipment as undeliverable.
•  After the final unsuccessful attempt, the shipment may be:
  - Returned to our warehouse, or
  - Held at a local courier hub for a limited period, depending on courier policies.

Redelivery requests:

If the order is returned to our warehouse, a redelivery can be arranged on request.

Additional shipping charges may apply for redelivery and will be communicated prior to dispatch.

Redelivery will be initiated only after the additional charges (if applicable) are paid in full.

If the customer does not request redelivery within 7 days of notification, the order may be treated as cancelled, and a refund (if applicable) will be processed as per our Refund & Cancellation Policy — excluding original shipping fees.

9. Address Accuracy and Changes

Customers are solely responsible for providing a complete and accurate shipping address, including:

• Flat/house number
• Building name
• Street details and landmark
• City, state, and pin code
• Active contact number for delivery coordination

Orders will be shipped to the address provided at the time of purchase. Incorrect or incomplete address details may result in delays, failed deliveries. Any such delays or charges arising from inaccurate address information will be the customer’s responsibility.

Once the order has been dispatched, address changes cannot be accommodated. Customers may coordinate directly with the courier partner, if permitted by their policy, but we does not guarantee successful rerouting or modification.

10. Damages, Shortages, and Tampering

Customers must inspect all deliveries immediately upon receipt.

Any claims relating to damaged products, shortages, tampered packaging, or missing items must be reported to us within 48 hours of delivery along with clear photos/videos as evidence.

Claims reported after the stipulated time may not be eligible for review or replacement.

If the outer packaging shows signs of tampering, the customer is advised to refuse delivery and notify us immediately.

Once a claim is verified, we will initiate a replacement, or resolution as applicable at our sole discretion.

We reserve the right to request additional information, including unboxing videos, courier proof, or product return, to process the claim.

11. Title and Risk

Title to the products shall pass to the customer only upon full payment of the purchase price.

Risk of loss, damage, or deterioration to the products shall transfer to the customer upon dispatch of the order from our warehouse or upon handover to the carrier/courier partner, whichever occurs earlier.

Once the products are handed over to the carrier, we shall not be liable for any delay, loss, damage, or tampering occurring in transit.

Any claims arising from transit-related loss or damage must be raised by the customer in accordance with the “Damages, Shortages, and Tampering” policy of our logistics partner.

12. Ownership, Brand Authorization, and Serial Registration

We are an authorized distributor of products in India.

Ownership/title to the product transfers to the customer only upon full payment and successful completion of the sale. Until such payment is received, we retain all proprietary rights to the products.

Certain products may require serial number registration, warranty activation with the manufacturer. The customer is responsible for completing such registrations accurately and in accordance with the manufacturer’s guidelines.

13. Missing, Lost, or Misrouted Packages

Once an order is dispatched and handed over to the courier partner, the package is considered in transit, and responsibility for handling rests with the carrier under their respective terms and conditions.

In the event a package is reported as missing, lost, undelivered, or misrouted, the customer must notify us within 48 hours of the estimated delivery date shown in the tracking information.

Upon receiving such notice, we will initiate an investigation and tracing request with the courier partner. Investigations may take 7–15 business days or as per the carrier’s policies.

Replacements, if approved, will be processed only after the courier completes its investigation and officially confirms the package as lost, misrouted beyond recovery, or undeliverable.

14. Compliance and Safety

All products shipped comply with applicable Indian regulations, including BIS certification and WPC/TEC requirements where applicable.

15. Customer Support

For shipping queries, contact: info@alphatec.co.in

 Please quote your order ID and tracking number for faster assistance.

16. Policy Updates

We may update this Shipping Policy from time to time. The latest version will be available on the website immediately.